Delphi Group

Head of Global Technical Service (m/f/d)

Reference No.: HR4994
Hamburg, Deutschland

Our customer is a global player in the polymer packaging industry. They have become a trusted partner for many of the world’s most known brands. Together with their international and highly skilled experts they deliver innovative and complex solutions to the food, FMCG, pharmaceutical and technical industry. The location would be Germany or UK.

Field of Activity

  • Develop and optimize the global CTS (Customer Technical Services) Organization
  • Functional responsibility towards local CTS managers/representatives globally
  • Coordinate, direct appropriate CTS teams and other resources
  • Build relationships at all relevant levels of the customer
  • Together with customers, determine and implement corrective actions to maintain or improve the product performance
  • Together with the customers, manage and monitor the implementation of new products and product specifications
  • Address technical complaints in a timely manner
  • Maintain a high level of presence with the key customers


  • Bachelor’s degree in chemistry
  • Several years of experience in a similar global customer centric and technical role
  • Proven track record of building international technical service capacities
  • Excellent leadership skills while managing remote teams internationally
  • Intercultural competence
  • Excellent communicaton skills and strong team player, able to adopt a hands-on approach with stakeholders and customers
  • Entrepreneurial mindset
  • Understands the consumer packaging industry and customer purchasing drivers
  • IT literate – Excel, Word, Outlook, and PowerPoint as well as ERP systems, preferably SAP or Oracle-based solutions
  • Highly developed project management skills, preferably PMP or Prince 2 certified
  • Fluent in English and another European language, both written and spoken
  • Willingness to travel

If you have any questions please do not hesitate to contact Elke Minde at or just pick up the phone and call +49 40 3611111-0. You can rest assured that we will treat your data with absolute confidentiality. You can apply by sending your application to stating the reference number HR4994.

Your contacts

Christian WalterChristian Walter

+49 (0)40 36 111 11-24

Elke MindeElke Minde

+49 (0)40 36 111 11-40